ELECTRONIC HOUSE CALL - January 15, 1999

LITTLE THINGS MEAN A LOT
Matt Wisener passed along the following:
You told me recently that you were working on a sequel to Restaurant Basics. Recently on one of my restroom checks, I discovered that some practical joker had removed the aerators on both sinks, resulting in myself (and I'm sure my guests) getting soaked by water coming out with sever force and no direction. You may want to include the suggestion that operators keep a few spares on hand so they may fix this problem immediately, rather than wait until they have time to run to Home Depot.

LOOKING FOR A CHANGE?
Troy Brackett of The PPR E-REPORT has opened a new site for those who are looking for management career opportunities: http://www,restaurant-careers.com. You can post your resume for free. You may also want to sign up for his free weekly e-mail newsletter which includes current career opportunities at http://www.profitable.com/results.

A DEAL FROM THE DOC
I'm excited about my newest book, "There's GOT to Be an Easier Way to Run a Business," due from the printer next week, so I want to make you an offer you can't refuse. But first, a few words about the book

It seems like businesses are getting harder to run, but the problem is not "out there" somewhere. This book shines a light on the unconscious assumptions most managers make -- notions that hinder effectiveness, increase stress and make the game of business less fun to play -- and suggests common sense alternatives that will allow you to be more effective with less effort . . . and get your life back! Among other things, this politically-incorrect book will help you understand

- Why you shouldn't waste time trying to motivate your staff
- How you create your own stress . . . and how to materially reduce it
- How to foster a work environment where exceptional service happens naturally
- Why the helpful things you do for others may literally create more problems
- Why "working your list" effectively may actually move your company backward
- Why the best way to be competitive is not to compete

You owe it to your company -- and your family -- to read this book!

Here's the deal: When you order a copy of the book on your credit card ($14.95) before 1/31/99, I will pay the postage and throw in a copy of 50 Tips to Improve Your Tips, a $5.95 value, for free! Call (800) 767-1055, fax to (888) 767-1055 or send me an e-mail at mailtobill@restaurantdoctor.com. You can get more information about the book on my website at www.restaurantdoctor.com/books.html.

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