The Restaurant Doctor - Electronic House Call

ELECTRONIC HOUSE CALL - April 7, 2000

AT LAST!
I know you were wondering if this really existed. Well, thanks to my friend Patt Schwab, now you know. Take a look at http://home.att.net/~cecw/lastpage.htm.

VIRUSES R US
One of my speaking buddies, Bill Brooks, turned me on to something called the Trend Virus Report. This gives you a weekly rundown on what's hot and what's not, so to speak, in the world of computer viruses. To subscribe, go to http//www.antivirus.com/subscriptions/default.asp

I also get an e-letter called TRUE LIES dealing with Urban Legends and Folklore that keeps me current on the latest hoaxes floating around the Internet. (Virtually all of the "send this to everyone you know" messages are hoaxes, you know.) In the latest issue, however, they report a rare case - the email alert is not only true, but still valid. 9-year-old Asha Degree of Shelby, North Carolina has been missing since February 14. It's too bad the author of the email didn't include contact information, but the National Center for Missing and Exploited Children came through with the goods. http//urbanlegends.about.com/library/blmiss4.htm If you would like to get on the list for this one, go to http//URBANLEGENDS.about.com/gi/pages/mmail.htm and click the subscribe button.

A note from the Doc:
There is still a lot of garbage being circulated around the web. Please refer to my EHC of July 23, 1999 and October 29, 1999 for info on where to check things out before you send them. The October 29th one might be good material to send back to anyone thoughtless enough to pass along a hoax to you without checking it out first. You can find them on my website at www.restaurantdoctor.com.

HOME REMEDIES
I am finally back on schedule with the hard copy newsletter. The March/April issue is at the mailing house and the May issue is sitting here waiting. Thanks for bearing with me. For those who don't know, my Home Remedies newsletter contains different information from what you typically find in the EHC. The articles are not overly long -- about a page or so -- but I can definitely take more time with a topic than the EHC format allows. If you are not a subscriber and would like to see what you are missing, I will give you a free six-month trial subscription just for asking. Send me your name and address and I'll put a sign-up form in the mail.

WORKER SATISFACTION REVISITED
Finally, a thought from colleague (and human relations guru) Robert Kausen on the survey results I passed along last weekThe information about what influences graduates in job search is not surprising. For many years, money has been only a dissatisfier. Your point about the climate of an organization is right on the money. As you have probably noted in the past, the single biggest factor I find in my consulting with organizations that promotes good employee relations is the feeling of respect. It cannot be faked or mimicked through behavior alone. Unconditional respect makes it possible for employers to really hear and understand what is going on. It also sends a clear message about valuing each employee as a fellow human being. I think that respect is really what is behind the well known statement "He (or she) is a good bossdemanding but fair. She (he) cares about people."

A note from the Doc:
If we can ever get our schedules to align, Robert and I will be collaborating on a book to be called "The Effortless Organization." In the meantime, look for an interview with Robert in an upcoming Management Insight Series™ tape.

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