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• 50 Proven Ways to Build More Profitable Menus
  Fifty of the best ideas from the best minds in the hospitality business.
  50menus.html
  
  
• 50 Proven Ways to Build Restaurant Sales & Profit
  Fifty of the best ideas from the best minds in the hospitality business.
  50ways.html
  
  
• 50 Proven Ways to Enhance Guest Service
  Fifty of the best ideas from the best minds in the hospitality business.
  50svc.html
  
  
• 50 Tips to Improve Your Tips
  This book will help your service staff increase their tips while improving service and guest satisfaction.
  50tips.html
  
  
• 59½ Money-Making Marketing Ideas
  This book shows you ways to boost volume that are simple, effective, carry no risk ... and almost free!
  59mmmi.html
  
  
• A Place of Hospitality
  apoh.html
  
  
• About the Doc
  doc.html
  
  
• About the Doc
  about.html
  
  
• Articles for Reprint
  A few re-printable articles to stimulate your thinking and expand your professional perspective.
  articles.html
  
  
• Associations
  links1.html
  
  
• Audio
  audio.html
  
  
• bash2008
  bash2008.html
  
  
• Best Free Offer Ever
  bestever.html
  
  
• Bevintel
  bevintel.html
  
  
• Bio
  A brief summary of Bill's personal and professional history.
  bio.html
  
  
• Books
  A catalog of books by Bill Marvin, The Restaurant Doctor and some of his trusted colleagues.
  books.html
  
  
• Books2
  books2.html
  
  
• Calendar
  calendar.html
  
  
• Cashing In On Complaints
  This book will show you how to turn disappointed diners into gold.
  cioc.html
  
  
• compassion
  compassion.html
  
  
• Concept Development
  concept.html
  
  
• Consulting
  consulting.html
  
  
• Contact Us
  contact.html
  
  
• DVD Special
  DVD.html
  
  
• Electronic House Call
  ehc.html
  
  
• Events
  events.html
  
  
• For Meeting Planners
  planners.html
  
  
• Free Resources
  fr.html
  
  
• Freebies
  freebies.html
  
  
• Gold Group Teleconference
  GGtelecon.html
  
  
• google45b5f86319faf4d9
  google45b5f86319faf4d9.html
  
  
• Guarantee
  guarantee.html
  
  
• Half-Day Programs
  halfday.html
  
  
• Holiday Sales-Building Hints
  hints2011.html
  
  
• Home
  index.html
  
  
• Home Remedies: A House Call from The Restaurant Doctor
  This book contains some of The Restaurant Doctor's best stuff from the first several years of his newsletter.
  HR.html
  
  
• Hospitality Forum
  A multi-room forum where you can post questions and share your expertise with your peers.
  forum.html
  
  
• Introductions
  intro.html
  
  
• kidwell
  kidwell.html
  
  
• Legal Notices
  legal.html
  
  
• Library
  library.html
  
  
• Links
  Links to helpful hospitality industry resources.
  links.html
  
  
• Management Agreement
  A comprehensive restaurant management agreement.
  rmaback.html
  
  
• Manuals
  manuals.html
  
  
• onlineinfo
  onlineinfo.html
  
  
• Operations Troubleshooting
  ops.html
  
  
• Outline
  rma.html
  
  
• Past Presentations
  sponsors.html
  
  
• Pizza Insight
  An unfair advantage for pizza professionals produced in partnership with Big Dave Ostrander and Pizza Today magazine.
  pizzainsight.html
  
  
• Privacy Policy
  privacy.html
  
  
• Products
  products.html
  
  
• Programs
  programs.html
  
  
• Publications
  links3.html
  
  
• Resources
  links2.html
  
  
• Restaurant Basics E-Book
  This is the only book on customer service written entirely from the guest's point of view (the only one that counts!)
  basics-e.html
  
  
• Services
  services.html
  
  
• Short Bio
  bio2.html
  
  
• Site Map
  sitemap-navigation.html
  
  
• Speaking
  speaking.html
  
  
• Staff Manual
  staffman.html
  
  
• Staff Selection System
  Introducing the Sure-Fire Staff Selection System, a proven way to pick the right people ... the first time!
  gamble.html
  
  
• Staff/HR Manual
  HRman.html
  
  
• Super Summit
  Bill's annual superconference which explores possibilities that lie beyond the limits of most operators' experience.
  summit.html
  
  
• Surveys
  Surveys of independent restaurateurs from around the world.
  surveys.html
  
  
• Testimonials
  testimonials.html
  
  
• There's GOT to Be an Easier Way to Run a Business!
  This book shows you how to have a successful company ... and a life!
  easyway.html
  
  
• Trip Reports
  trips2.html
  
  
• Trip Reports
  trips.html
  
  
• Vendor Programs
  vendor.html
  
  
• Why We Travel
  rationale.html