Bill Marvin
The Restaurant Doctor

PRESENTATIONS - 1996

Is Bill Marvin really the most-booked speaker in the hospitality business? Who knows for sure? But when you look at the frequency with which he speaks and the range of audiences he addresses, there is obviously something going on here! The following is a list of programs and presentations conducted during 1996. It will give you an idea of the topics that seem to be in demand and the various audiences who have requested them.

TYPE: GC=general consulting, KN=keynote address, FD=full day workshop (6-8 hours), HD=half day seminar (2-3 hours), SH=show-length program (90 minutes or less)

1/6 - Mesa, AZ - Landmark Restaurant - What Every Service Pro Should Know About People - HD
1/7 - Mesa, AZ - Landmark Restaurant - What Every Service Pro Should Know About People - HD
1/7 - Mesa, AZ - Landmark Restaurant - Implementing What Every Service Pro Should Know. . . - SH
1/7 - Mesa, AZ - Landmark Restaurant - Prospering in the Age of Service - HD
1/18 - Seattle, WA - S&W Managment Co. - Prospering in the Age of Service - KN

1/24 - Gig Harbor, WA - Key Bank Service is a Human Equation - SH
1/31 - Fresno, CA Brix Restaurant - What Every Service Pro Should Know About People - HD
2/1 - Fresno, CA Brix Restaurant - Implementing What Every Service Pro Should Know . . . - SH
2/1 - Fresno, CA Brix Restaurant - Prospering in the Age of Service - HD
2/6 - Mt. Hood, OR Shari's Management Corp. - Creating a Positive Work Climate - SH

2/14 - Norfolk, VA Armed Forces Bowling Conf. - Prospering in the Age of Service (2) - SH
3/6 - Louisville, CO Karen's in the Country - What Every Service Pro Should Know About People - HD
3/6 - Louisville, CO Karen's in the Country - Implementing What Every Service Pro Should Know... - SH
3/6 - Louisville, CO Karen's in the Country - Training the New Workforce - HD
3/8 - Colorado Springs, CO Antonio's Restaurant - What Every Service Pro Should Know About People - HD

3/8 - Colorado Springs, CO - Antonio's Restaurant - Implementing What Every Service Pro Should Know... - SH
3/8 - Colorado Springs, CO - Antonio's Restaurant - Prospering in the Age of Service - HD
3/9 - Denver, CO - Wellshire Inn Implementing - What Every Service Pro Should Know... - SH
3/9 - Denver, CO - Wellshire Inn - Making the Management Transition - HD
3/9 - Denver, CO - Wellshire Inn - What Every Service Pro Should Know About People - HD

3/11 - Pittsburgh, PA - PA Restaurant Assn - Why Guests Don't Come Back and What You Can Do About It - HD
3/13-19 - Milwaukee, WI - St. Luke's Medical Center - General Staff Service Training - GC
3/24 - St. Louis, MO - MO Restaurant Association - Making the Management Transition - SH
3/26 - Boston, MA - FDA State Training Branch - Communication, Cooperation and Common Sense - HD
3/27 - Augusta, ME - ME Restaurant Assn - Why Guests Don't Come Back and What You Can Do About It - SH

3/27 - Augusta, ME - ME Restaurant Association - Selecting the Right People - SH
3/30 - Durham, NH - Benjamin's Restaurant - What Every Service Pro Should Know About People - HD
3/30 - Durham, NH - Benjamin's Restaurant - Implementing What Every Service Pro Should Know... - SH
3/30 - Durham, NH - Benjamin's Restaurant - Prospering in the Age of Service - HD
4/11-14 - Washington, DC - Pirandello Restaurant - General Operational Consulting - FD

4/15 - Bedminster, NJ - Growth Restaurants - What Every Service Pro Should Know About People (2) - HD
4/16 - Bedminster, NJ - Growth Restaurants - Implementing What Every Service Pro Should Know... - SH
4/16 - Bedminster, NJ - Growth Restaurants - Prospering in the Age of Service - HD
4/16 - Bedminster, NJ - Growth Restaurants - What Every Kitchen Pro Should Know About People - SH
4/17 - Harrisburg, PA - PA Restaurant Assn - From Turnover to Teamwork - SH

4/17 - Harrisburg, PA - PA Restaurant Assn - Why Guests Don't Come Back and What You Can Do About It - SH
4/21 - Jackson, MS - MS Restaurant Association - Where Did Everybody Go? - SH
4/22 - Jackson, MS - MS Restaurant Association - How I Cut my Food Cost by 10% Overnight - SH
4/24 - Boston, MA - Bickford's Family Restaurants - Finding the Right People - SH
4/24 - Boston, MA - Bickford's Family Restaurants - The Importance of the Guest - SH

4/30 - Cape Girardeau, MO - MO Restaurant Association - What Every Service Pro Should Know About People - HD
4/30 - Farmington, MO - MO Restaurant Association - What Every Service Pro Should Know About People - HD
5/1 - Jefferson City, MO - MO Restaurant Association - What Every Service Pro Should Know About People - HD
5/1 - Columbia, MO - MO Restaurant Association - What Every Service Pro Should Know About People - HD
5/2 - St. Louis, MO - MO Restaurant Association - What Every Service Pro Should Know About People (2) - HD

5/6 - Rehoboth Beach, MD - Rehoboth Beach CC - Hospitality is a Human Equation - SH
5/6 - Rehoboth Beach, MD - Rehoboth Beach CC - What Every Service Pro Should Know About People - SH
5/6 - Rehoboth Beach, MD - Rehoboth Beach CC - Implementing What Every Service Pro Should Know... - SH
5/7 - Bedminster, NJ - Growth Restaurants - What Every Service Pro Should Know About People (3) - HD
5/8 - Bedminster, NJ - Growth Restaurants - Prospering in the Age of Service - HD

5/8 - Bedminster, NJ - Growth Restaurants - What Every Kitchen Pro Should Know About People (2) - SH
5/21 - Colo Spgs, CO - CO Restaurant Association - What Every Service Pro Should Know About People (2) - HD
5/21 - Colo Spgs, CO - CO Restaurant Association - Implementing What Every Service Pro Should Know... - SH
5/21 - Colo Spgs, CO - CO Restaurant Association - Building Sales Without Selling - HD
5/22 - Durango, CO - CO Restaurant Association - What Every Service Pro Should Know About People (2) - HD

5/22 - Durango, CO - CO Restaurant Association - Implementing What Every Service Pro Should Know... - SH
5/22 - Durango, CO - CO Restaurant Association - Improving Your Retention Climate - HD
5/23 - Ft. Collins, CO - CO Restaurant Association - What Every Service Pro Should Know About People (2) - HD
5/23 - Ft. Collins, CO - CO Restaurant Association - Implementing What Every Service Pro Should Know... - SH
5/23 - Ft. Collins, CO - CO Restaurant Association - Improving Your Retention Climate - HD

5/28 - Nags Head, NC - Dunes Restaurant - What Every Service Pro Should Know About People - HD
5/29 - Kitty Hawk, NC - Keeper's Galley Restaurant - What Every Service Pro Should Know About People - HD
5/30-6/1 - Nags Head, NC - Dunes Restaurant - General Consulting - GC
6/3 - Buffalo, NY - FIRST Restaurants - What Every Service Pro Should Know About People (2) - HD
6/3 - Buffalo, NY - FIRST Restaurants - Implementing What Every Service Pro Should Know... - SH

6/3 - Buffalo, NY - FIRST Restaurants - Prospering in the Age of Service - HD
6/10 - Ft. Worth, TX - Texas Food Industry Assn. - Why Guests Don't Come Back and What You Can Do About It - SH
6/11 - Chelan, WA - Campbell's Resort - What Every Service Pro Should Know About People (2) - HD
6/11 - Chelan, WA - Campbell's Resort - What Every Kitchen Pro Should Know About People (2) - HD
6/12 - Chelan, WA - Campbell's Resort - Implementing What Every Service Pro Should Know... - SH

6/12 - Chelan, WA - Campbell's Resort - Increasing Management Effectiveness - HD
6/15-21 - Severna Park, MD - Chesapeake Bagel Bakery - General Consulting - GC
6/23 - Houston, TX - TX Restaurant Assn Show - Prospering in the Age of Service - SH
6/24 - Houston, TX - TX Restaurant Assn Show - Handling Guest Complaints - SH
6/23 - Houston, TX - Four Seasons Hotel - What Every Service Pro Should Know About People - HD

6/23 - Houston, TX - Four Seasons Hotel - Implementing What Every Service Pro Should Know... - SH
6/23 - Houston, TX - Four Seasons Hotel - Prospering in the Age of Service - HD
6/26 - Houston, TX - Old SF Steakhouse - Prospering in the Age of Service - SH
6/27-29 - Blue Hill, ME - Capt. Isaac Merrill Inn - General Consulting - GC
6/30 - Boothbay Harbor, ME - J. H. Hawk, Ltd. - What Every Service Pro Should Know About People (2) - HD

7/1 - Boothbay Harbor, ME - J. H. Hawk, Ltd. - Implementing What Every Service Pro Should Know... - SH
7/1 - Boothbay Harbor, ME - J. H. Hawk, Ltd. - Prospering in the Age of Service - HD
7/8 - West Palm Beach, FL - FL Dietetic Association - Prospering in the Age of Service - SH
7/18 - Charlotte, NC - Charlotte Restaurant Assn - Developing Word-of-Mouth - HD
7/18 - Charlotte, NC - Charlotte Restaurant Assn - 50 Money-Making Marketing Ideas - HD

7/19 - Southern Pines, NC - BPA of the Carolinas & GA - Why Guests Don't Come Back and What You Can Do About It - SH
7/24 - Orlando, FL - Speakers Showcase - The Power of Presence - SH
8/5 - Seattle, WA - Sand Point Yacht Club - What Every Service Pro Should Know About People - HD
8/8 - South Bend, IN - University of Notre Dame - Prospering in the Age of Service - HD
8/20 - Lake Tahoe, NV - Arctic Circle Corp. - Prospering in the Age of Service - SH

9/7 - Austin, TX - Randolph-Shephard Foodservice - Service from the Inside Out - SH
9/7 - Austin, TX - Randolph-Shephard Foodservice - Building Sales Without Selling - SH
9/7 - Austin, TX - Randolph-Shephard Foodservice - Picking the Right People...the First Time! - SH
9/7 - Austin, TX - Randolph-Shephard Foodservice - How to Keep 'Em Once You've Got 'Em - SH
9/17 - Vancouver, BC - Meteor Show Productions - 50 Money-Making Marketing Ideas - SH

9/18 - Minneapolis, MN - MN Restaurant Assn. - Prospering in the Age of Service - HD
9/18 - Minneapolis, MN - MN Restaurant Assn. - What Every Service Pro Should Know About People - HD
9/25 - Tampa, FL - Parkway Food Service - Prospering in the Age of Service - SH
9/25 - Tampa, FL - Parkway Food Service - 50 Money-Making Marketing Ideas - SH
9/25 - Tampa, FL - Parkway Food Service - Building Sales Without Pressure - SH

9/25 - Tampa, FL - Parkway Food Service - Handling Guest Complaints - SH
9/26 - Peoria, IL - FDA State Training Branch - Communication, Cooperation and Common Sense - SH
10/9 - Phoenix, AZ - Best Western International - Prospering in the Age of Service (2) - SH
10/14 - Portland, OR - Club Mgr. Assn of Oregon - Winning the F&B Game (2) - HD
10/15 - Reno, NV - Taco Time International - Prospering in the Age of Service - KN

10/15 - Reno, NV - Taco Time International - Improving Your Retention Climate (2) - SH
10/17 - Duluth, MN - Fitger's Brewery Complex - Improving Management Effectiveness - HD
10/21 - Toronto, ON - CRFA Hostex - Handling Guest Complaints - SH
10/22 - Toronto, ON - CRFA Hostex - Why Guests Don't Come Back and What You Can Do About It - SH
10/28 - Nashville, TN - TN Restaurant Assn - Show 50 Money-Making Marketing Ideas - SH

10/29 - Nashville, TN - TN Restaurant Assn - Show Operators Panel - SH
10/30 - Casper, WY - WY Hospitality Assn - Prospering in the Age of Service - SH
10/30 - Casper, WY - WY Hospitality Assn - Why Guests Don't Come Back and What You Can Do About It - SH
10/30 - Casper, WY - WY Hospitality Assn - Finding the Right People - SH
10/30 - Casper, WY - WY Hospitality Assn - Improving Your Retention Climate - SH


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©1996 Restaurant Doctor