 
 
 
Service Staff Video Training
 What Every Service Pro Should Know About People
Foodservice is a "people business" and those with the best understanding of people will come out ahead every time. In this six-part video series, Bill offers some valuable insights that can help your service staff have more fun on the job, be more confident and relaxed when dealing with the public and be more effective at generating income for both the restaurant and themselves! In this no-nonsense video series, they will start to understand:
 What makes foodservice a valuable "real job"
Why your guests have a good time ... and why they don't!
50 innocent mistakes that may be costing them money on every shift
The personal quality that causes guests to feel well-served and leave a more generous tip
How to increase effectiveness and stay out of "the weeds"
A simple way to reduce the stress in their professional (and personal) lives
How much a disgruntled party really costs them
How to become an expert at dealing with people, even your most difficult patrons
Why suggestive selling techniques seldom work in the long run ... for your staff or your guests
A foolproof way to increase sales and improve guest service - without having to "sell"
The tape series is comprised of the following six modules:
Part 1 - I'll Do This Until I Get a Real Job!
Part 2 - The Power of Presence
Part 3 - Why Guests Don't Come Back and What You Can Do About It
Part 4 - Dealing With Difficult People
Part 5 - Handling Guest Complaints
Part 6 - Building Sales Without Selling
The complete series is available in either NTSC (US standard VHS) or PAL format and comes with a facilitator's guide, available here as a .PDF file. (You will need Adobe Acrobat Reader to view this file. If you do not have Acrobat Reader installed on your computer, click here to download it for free from the Adobe website.)
The complete package also includes four copies of 50 Tips to Improve Your Tips: The Service Pro's Guide to Delighting Diners.
NTSC (US standard VHS): 399.95
PAL (International format): 499.95
For convenience, individual modules are available separately. NTSC: 69.95, PAL: 89.95
Part 1 - I'll Do This Until I Get a Real Job! Order Part 1
Part 2 - The Power of Presence Order Part 2
Part 3 - Why Guests Don't Come Back ... Order Part 3
Part 4 - Dealing With Difficult People Order Part 4
Part 5 - Handling Guest Complaints Order Part 5
Part 6 - Building Sales Without Selling Order Part 6
| 
