From Turnover to Teamwork helps you understand how to build and retain a customer-oriented foodservice staff. More to the point, it is about how to run your organization in such a way that people want to hang out with you! Turnover and teamwork are predictable consequences of the working climate in an organization and the better you understand how the process works, the more successful a manager you will become. 75.00

Guest-Based Marketing shows you how to build sales without breaking your budget. More specifically, it is about how to treat your guests in such a way that they want to come back more often and say wonderful things about you to their friends! Every restaurateur wants to build sales but nobody has an endless supply of money and most operators have had only limited success with more traditional sales-building techniques and approaches. GBM will show you a way to boost volume that is simpler, more effective and much less risky than anything you have ever tried before. 75.00

There's GOT to Be an Easier Way to Run a Business shows you how to have a successful company ... and a life! It shines a light on the unconscious assumptions most managers make -- notions that hinder effectiveness, increase stress and make the game of business less fun to play -- and suggests common sense alternatives that will allow you to be more effective with less effort ... and get your life back! You owe it to your company -- and your family -- to read this book! 16.95

Home Remedies: A House Call from The Restaurant Doctor is some of The Restaurant Doctor's best stuff. The articles in this book are taken from the first several years of Bill Marvin's "Home Remedies" newsletter. There are some very powerful ideas in here -- some will make you smile, some may irritate you, but all should make you rethink what you "know" ... and that will make all the difference. 16.95

59½ Money-Making Marketing Ideas Every restaurateur wants to build sales but nobody has an unlimited advertising budget and most operators have had only limited success with increasing check averages. Fortunately, there are ways to boost volume that are simpler, more effective, much less risky ... and almost free! The secret is to get existing guests to come back more often and have them say wonderful things about you to their friends. This book will give you 59½ painless prescriptions that can help you not only increase sales but gain the enthusiastic backing of both your guests and your staff in the process! 16.95

Cashing In On Complaints will show you how to turn disappointed diners into gold. Nobody likes to get complaints, but if you know how to mine it, there's gold in those gripes! This book will help you understand what your guests are really worth, the methods to keep your finger on the pulse of your operation and the skills to deal with -- and profit from -- the complaints you are sure to receive in the normal course of business. 16.95

50 Proven Ways to Build Restaurant Sales & Profit focuses on the major concerns of most operators. This is the sort of book you have been hoping someone would put out -- 50 of the best ideas from the best minds in the business in an easy-to-read format designed for people too busy to read. Each notion is capsulized in one to three pages so you can quickly pick up an idea and get back to work. This is truly a working book for working people ... with ideas from Gloria Boileau, Susan Clarke, Barry Cohen, Howard Cutson, Tom Feltenstein, Peter Good, Jim Laube, Bill Main, Phyllis Ann Marshall, Bill Marvin, Rudy Miick and Ron Yudd. 16.95

50 Proven Ways to Enhance Guest Service takes a look a customer service. This is the sort of book you have been hoping someone would put out -- 50 of the best ideas from the best minds in the business in an easy-to-read format designed for people too busy to read. Each notion is capsulized in one to three pages so you can quickly pick up an idea and get back to work. This is truly a working books for working people ... with profitable ideas from Susan Clarke, Barry Cohen, Howard Cutson, Peter Good, Raymond Goodman, Winston Hall, Jim Laube, Bill Main, Phyllis Ann Marshall, Bill Marvin, Rudy Miick and Banger Smith. 16.95

50 Proven Ways to Build More Profitable Menus explores menus and menu design. This is the sort of book you have been hoping someone would put out -- 50 of the best ideas from the best minds in the business in an easy-to-read format designed for people too busy to read. Each notion is capsulized in one to three pages so you can quickly pick up an idea and get back to work. This is truly a working books for working people ... featuring some great money-making secrets from Barry Cohen, Howard Cutson, Peter Good, Raymond Goodman, Jim Laube, Bill Main, Phyllis Ann Marshall, Bill Marvin, Banger Smith and Ron Yudd. 16.95

In this no-nonsense guide, manners maven Stephanie Horton tells you how to sell rooms and space with style and grace, raising a glass to successful sales through the power of common courtesy. Even seasoned hospitality pros will find that improving business savvy will help increase their reputations and make their sales numbers grow. 16.95

This book reveals 220 scams that have crept into the hospitality industry. Max categorizes them as hotel scams, restaurant scams, pub, club and bar scams, credit card scams, Internet scams and general scams. He even includes a chapter on avoiding scams in the first place! Normally $50.00, Sale Price $30.00 (save 40% while supplies lasts)

Today's business world has gone meeting mad. When asked, most managers say that more than half the meetings are a total waste of time. This book by noted human relations consultant Robert Kausen brings common sense answers and a fresh, wise perspective to ineffective meetings -- and helps you learn what to do about them. 16.95

This unassuming book is a practical manual that should be part of every hospitality manager's library. It is a common sense reference to issues faced throughout a manager's personal and professional growth. Its clear principles offer a road map to a successful career and a quality operation. 16.95

The Fun-Damental Secrets of Service by Susan Clarke

This book will help you increase your customer loyalty, sales and profits by teaching you the secrets of exceptional service. In just a few hours, you can translate great customer service into your organization and ignite the passion in your employees. 16.95

Building the Dream Workforce by Mark Mayberry & John Scriven

What if everybody in your organization became self-motivating? What if they treated the company as if it were their own business and took personal responsibility for making it a success? Imagine the transformation that would take place. This book will show you how to make that dream workforce a reality. 16.95