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Hospitality Journal

The Hospitality Journal

  • I believe you don't have to be bad to get better.
  • I believe hospitality is a noble calling.
  • I believe most operators are capable of playing a larger game with more impact.
  • I believe it's possible to have a successful restaurant and a balanced life.
  • I believe in the inherent integrity of restaurant workers, and
  • I believe in creating a consistent, memorable experience guests will tell stories about.

If you believe what I believe, you're going to LOVE the Hospitality Journal.

My goal is to help you gain a deeper understanding of how to make your business work more effectively. Toward this end I've been sharing personal observations, insights and general items of interest to the hospitality community by e-letter since 1997.

Think of it as remote professional coaching in the art and science of hospitality -- a regular weekly nudge to help keep you on track and give you something to talk over with your team.

This has taken the form of 1000 weekly issues of the Electronic House Call (EHC) e-letter, followed by 300 more [and counting] under the banner of the USHI Hospitality Journal. Every Friday morning, subscribers find a great idea, a few helpful hints, a pat on the back [or perhaps a kick in the butt!] waiting in the inbox.

Where are YOU getting your new ideas from?

Every great athlete has a personal coach to help them elevate their game, why not you? In case you're still wondering if there's value here for you, take a look at some comments from past subscribers. In addition, here are a few more details you might want to know before you subscribe:

Privacy Policy:
Your name and contact information will never be made available to any third party. Period. You can access the detailed Privacy Policy by clicking the link at the bottom of every page of this website.

Political Correctness:
Not going to happen. I don't set out to intentionally annoy anyone, but the Journal will always be a means for me to express what I see happening in the hospitality industry and what I think it means. You may or may not agree with my occasional rants, but your approval -- while reassuring -- is not required. When I take the industry to task, please see it as tough love, not a personal attack.

Commercial Policy:
Unlike most websites these days, I don't allow third party ads in the Journal nor will it ever be a relentless attempt to flog products or services. My mission is only to help you shift your perspective in a more productive direction ... or at least to become aware of your own preconceived ideas. This sort of introspection isn't always comfortable, but an "Aha Moment" can be priceless ... and often quite profitable!

How the Subscription Works:
The Hospitality Journal has a quarterly subscription of 29.95, roughly two-fifty a week. I figure if you can't find something in the Journal worth at least that much to you, one of us is in the wrong business!

The payment program operates through PayPal, meaning the subscription can be paid by credit card or, if you have a PayPal account, from your PayPal balance or directly from your bank account. Regardless of the payment means you select, I never have access to your sensitive information.

Weeks 1 and 2 of your subscription are free and the first quarter will charge on Week 3. Quarterly charges will automatically continue after that and you can cancel at any time. This means if you don't like what you see in your first two issues, unsubscribe [below] before Week 3 and there will be no charges. Fair enough?

Whenever you decide to move on, just click here to