Restaurant Doctor Hospitality Resources
 

Available Book Titles

 How to Become the Restaurant of Choice

How to Become the Restaurant of Choice takes a fresh look at service, hospitality and the bottom line. It examines what it takes to generate a steadily growing group of enthusiastic regulars who will patronize you (at full price!) because they want to! 29.95

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 Restaurant Basics Revisited Restaurant Basics Revisited explains why guests don't come back ... and what you can do about it. It is the only book on customer service written entirely from the guest's point of view. It summarizes about 1100 pet peeves -- little lapses in service that, while minor in themselves, add up to cause your guests to become disenchanted and take their business elsewhere. In today's competitive marketplace you can't afford to let anyone get away! 29.95

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 There's Got to Be an Easier Way to Run a Restaurant

There's GOT to Be an Easier Way to Run a Business shows you how to have a successful company ... and a life! It shines a light on the unconscious assumptions most managers make -- notions that hinder effectiveness, increase stress and make the game of business less fun to play -- and suggests common sense alternatives that will allow you to be more effective with less effort ... and get your life back! You owe it to your company -- and your family -- to read this book! 19.95

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 Home Remedies

Home Remedies: A House Call from The Restaurant Doctor is some of The Doc's best stuff. The articles in this book are taken from the first several years of Bill Marvin's "Home Remedies" newsletter. There are some very powerful ideas in here -- some will make you smile, some may irritate you, but all should make you rethink what you "know" ... and that will make all the difference. 16.95

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59½ Money-Making Marketing Ideas Every restaurateur wants to build sales but nobody has an unlimited advertising budget and most operators have had only limited success with increasing check averages. Fortunately, there are ways to boost volume that are simpler, more effective, much less risky ... and almost free! This book will give you 59½ painless prescriptions that can help you not only increase sales but gain the enthusiastic backing of both your guests and your staff in the process! 16.95

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 Cashing In On Complaints

Cashing In On Complaints will show you how to turn disappointed diners into gold. Nobody likes to get complaints, but if you know how to mine it, there's gold in those gripes! This book will help you understand what your guests are really worth, the methods to keep your finger on the pulse of your operation and the skills to deal with -- and profit from -- the complaints you are sure to receive in the normal course of business. 16.95

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 50 Tips to Improve Your Tips 50 Tips to Improve Your Tips came about because a lot of people were saying that they liked my first book, Restaurant Basics, but the price made it hard to give one to everyone on their staff. "Did I have something more bite-sized?" they asked. My response was this pocket-sized paperback that will help your service staff create more personal connection with your patrons and increase their tips while improving service and guest satisfaction. Under 3.50 each in lots of 20.

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 50 Proven Ways to Build Restaurant Sales & Profit

50 Proven Ways to Build Restaurant Sales & Profit focuses on the major concerns of most operators -- 50 of the best ideas from the best minds in the business in an easy-to-read format designed for people too busy to read. Each notion is capsulized in one to three pages so you can quickly pick up an idea and get back to work. This is truly a working book for working people ... with ideas from Gloria Boileau, Susan Clarke, Barry Cohen, Howard Cutson, Tom Feltenstein, Peter Good, Jim Laube, Bill Main, Phyllis Ann Marshall, Bill Marvin, Rudy Miick and Ron Yudd. 16.95

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 50 Proven Ways to Enhance Guest Service

50 Proven Ways to Enhance Guest Service takes a look a customer service with 50 of the best ideas from the best minds in the business, all in an easy-to-read format designed for people too busy to read. Each notion is capsulized in one to three pages so you can quickly pick up an idea and get back to work. This is truly a working books for working people ... with profitable ideas from Susan Clarke, Barry Cohen, Howard Cutson, Peter Good, Raymond Goodman, Winston Hall, Jim Laube, Bill Main, Phyllis Ann Marshall, Bill Marvin, Rudy Miick and Banger Smith. 16.95

 50 Proven Ways to Build More Profitable Menus

50 Proven Ways to Build More Profitable Menus explores menus and menu design -- 50 of the best ideas from the best minds in the business in an easy-to-read format designed for people too busy to read. Each notion is capsulized in one to three pages so you can quickly pick up an idea and get back to work. This is truly a working books for working people ... featuring some great money-making secrets from Barry Cohen, Howard Cutson, Peter Good, Raymond Goodman, Jim Laube, Bill Main, Phyllis Ann Marshall, Bill Marvin, Banger Smith and Ron Yudd. 16.95

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E-Book Titles (instant download)

 How to Become the Restaurant of Choice

How to Become the Restaurant of Choice takes a fresh look at service, hospitality and the bottom line. It examines what it takes to generate a steadily growing group of enthusiastic regulars who will patronize you (at full price!) because they want to! 29.95

Add to Cart

 50 Proven Ways to Build Restaurant Sales & Profit 50 Proven Ways to Build Restaurant Sales & Profit focuses on the major concerns of most operators -- 50 of the best ideas from the best minds in the business in an easy-to-read format designed for people too busy to read. Each notion is capsulized in one to three pages so you can quickly pick up an idea and get back to work. This is truly a working book for working people ... with ideas from Gloria Boileau, Susan Clarke, Barry Cohen, Howard Cutson, Tom Feltenstein, Peter Good, Jim Laube, Bill Main, Phyllis Ann Marshall, Bill Marvin, Rudy Miick and Ron Yudd. 16.95

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Other Valuable Titles

Full House

Full House by Stephanie A. Horton

In this no-nonsense guide, manners maven Stephanie Horton tells you how to sell rooms and space with style and grace, raising a glass to successful sales through the power of common courtesy. Even seasoned hospitality pros will find that improving business savvy will help increase their reputation and make their sales numbers grow. 16.95

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