His comments stuck with me for about a year, and throughout the past 12 months I took a look at just what was
being offered to restaurants. I was able to see everyone's offerings and honestly, I ended up agreeing with that
restaurateur.
There was no meat. I've checked out every restaurant marketing guru's materials, I've read all the programs, the
systems, the get sales quick schemes; I've seen Tom F's manuals, Rory F's manuals and all the others, who I can't
mention. The only books that were professional were those done by my colleagues Bill Marvin and Bill Main.
From talking to various restaurateurs, there was a need for one last and final restaurant marketing
sales builing handbook -- one final book that would do the job -- one final book where you didn't have to coupon
yourself to bankruptcy. I concluded there was a need for the last restaurant marketing sales building manual you
would ever ever need! The Restaurant Marketing Wow Street Journal.
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Increase Dessert Sales Up To 40%
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The Famous Dessert
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The Super Huge Dessert Display
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The Separate Dessert Menu
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The Dessert Festival
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Sell, Sell and Sell the Desserts
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Suggest the Dessert for the Mid Afternoon Slump
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Unique Ideas for New Year's
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Get Your Share of the Holiday Office Party Business!
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Office Mailings
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The Wow Dessert
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The Guarantee
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Brand Name Desserts
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A Note To Employees: Key Issues
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A Note To Owners: Key Issues
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Gift Certificates
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Four Tips For A Successful Gift Certificate Program
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If Southwest Airlines Can Do It, You Can Too!
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The Power Of Business Cards
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The Difference Between Ad Agencies & Restaurant Consultants
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The Art Of Building Sales
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Back To The Basics
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It's The Holiday Season!
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A Look At Joe's Crab Shack
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The Joe's Concept
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Joe's Virtual Tour
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Joe Knows Families & Their Kids
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Joe Knows Fun
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Joe Knows Diners
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Joe Knows Showtime
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Is Your Restaurant Full Of No-Don'ts?
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Those Famous Now-Hiring Signs
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Hiring Smiling Faces?
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Some Say It's Better Than Sex: A Look At Krispy Kreme Donuts
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The Krispy Kreme Temptation
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What Do We Learn From Krispy Kreme?
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Krispy Kreme And The Community
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Wonder Why Your Bar Isn't Doing Well? Maybe It's Left-Out!
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The Man Who Had His Ya-Ya's Pinched At Starbuck's
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Marketing Lessons From Starbuck’s
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Familiar Logos & Can Increase Profits!
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Case In Point Oreo Milkshakes
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Love My Kid; I'll Love Your Restaurant!
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Magic Steps To Being Kid Friendly
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Super Bowl TV Commercial Survey Does Advertising Work?
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A Recently Spotted Restaurant No-Don't
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Power Recommendation Community Action Equals Sales Reaction
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Is It Training Or Education?
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An EZ Guide To Marketing Your Restaurant For Those Who Don't Want To, Can't Afford To, Don't Have Time
To, Don't' Have The Money To, Don't Know What To Do and Every Other Excuse You Can Think Of!
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Six Elementary Questions That Could Mean Do Or Die
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Ice Cream Meltdown: Lifetime Value Of A Customer
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Blueprint For Success
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Regaining The Lost Art Of Inviting
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School's Out For Summer!
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Why You Should Know Where Your Customers Are Coming From?
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Wouldn't You Like To Know What Your Customers Think About Your Restaurant?
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How 10 Cents Can Dramatically Increase Profits
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Is Your Bar On The Left Hand Side?
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Electrify Your Summer Dessert/Ice Cream Sales
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The Super Huge Dessert Display
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The Separate Dessert Menu
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The Ricky Martin Meringue Pie Special
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Is Your Signature Dish Really That Good? Says Who!
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Your Website <Title> Tags Could Be Hurting Your Site
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Reach & Mail Every Residence/Business In Your Trade Area
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Menu Marketing Tips That Make More Profits & Sense
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How Do Your Servers Introduce Themselves?
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Ready For Free Direct Mail?
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More No-Don'ts
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The No Don't Winner
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I Want To Be A Server
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Remind Customers ThatYour Product Is The Best!
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The Truth About Menu Outserts!
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Using The Power Of E-Mail To Reach Your Customers
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Thirteen EZ Email Themes
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Generate Additional Sales With Schools
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Getting Ready for the Holidays!
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Get Your Share of the Holiday Party Business!
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A New & Great Way to Sell Desserts
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Off-the-Menu-Products To Increase Sales Part 1 of 2
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Off-the-Menu Products To Increase Sales Part 2 of 2
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Police & Security Officers: Do You Want Them In Your Restaurant?
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It's The Holiday Season!
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Lessons From The Outback Steakhouse
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How To Blow A Great Opportunity: Denny's
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Developing A Customer Promise
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Your Own Customer Promise
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Caramel & Chocolate Increases Sales
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The Sixty Second Sales-Building Plan For January
-
Google! An Important Search Engine Tip For Your Website
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The Million Dollar Server Selling Line
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Sell Anything You Want At Any Price You Want!
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What Is Menu Engineering?
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Key Critical Components That Go Into A Successful Menu
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Add To The Bottom Line With a Successfully Engineered Menu
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What Are Customers' Expectations of A Menu?
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Shouldn't Everyone Know What's Profitable?
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First Step: Determine Profitability & Popularity
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Second Step: View What's Profitable
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Third Step: View What's Selling
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Fourth Step: List Conclusions Based on Profitability and Units Sold
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Fifth Step: The Quadrant
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Sixth Step: Naming The Quadrants By Performance
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Seventh Step: Product Performance In the Quadrant
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Eighth Step: Analysis of Products in Each Quadrant
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Ninth Step: Power Pricing For Profitability
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Tenth Step: Increasing Prices For Profitability
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Design Tips for Profitability
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The Back Menu Cover Dilemma
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Categorize Your Menu For Profitability
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List Your Products For Profitability
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Add Logos and Branding Elements For Profitability
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Add Icons, Graphic Design Elements For Profitability
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How To Make Your Take-Out Menu Stand-Out Inside An Office
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Should You Have A Separate Dessert Menu?
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Should You Have A Separate Lunch Menu?
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Menu Merchandising Tips To Increase Sales
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Can Your Menu Do It All?
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Increase Your Profits With These Add-ons
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The Real Truth #1: Kids Menus
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The Real Truth #2: Web Site Menus
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The Real Truth #3: Menu Arrangement & Customer Eye-Flow
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White Chocolate: More Profits & Flavors With Coffee
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Are You The Official Restaurant of Summer? If Not, Why Not?
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The Special Summer Menu
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Is Your Website Wilting This Hot Summer?
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Turn A Good Dining Experience Into Bad
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Do You Have A Two-Minute Drill?
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The Real Web Site Culture
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Why Your Website Is Like A Restaurant On A Dead-End Street
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Why You Should No Longer Use Costly Direct Mail
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Replacing Direct Mail With Email
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Six EZ Steps To Setting Up An Email List
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How Do I Know If My Website Is Listed On A Search Engine?
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How Do I Know Where My Site Ranks On A Search Engine?
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A Scary Article About McDonald's; How It Affects You
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Are You Brave Enough To Estimate How Much You're Losing?
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Customer Contact Points The FFCV-WOW Rule
-
Your Website Controlled By Search Engines' Private Clubs
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The Major Search Engines To Be Listed On
-
What Other Marketing Gurus Don't (Want To) Teach You
-
Here's Your Plan To Have A Great Restaurant!
-
What is it going to take to be the best restaurant?
-
Watch Out For Mr. & Mrs. Iam Pessimistic
-
How B2B Increases Sales!
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Is Everything Okay?
-
Build Your Own Baseball Marketing Stadium
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Back to School Means Back to More Sales
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Delivering A Customer Promise Delivers More Sales
-
Does Broken English Mean Broken Service?
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Five EZ Things To Do When Business Gets Tough
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Weeds In The Olive Garden
-
Understanding and Calculating Your Lost Potential Revenues
-
Easing The Waiting Too Long Anxiety Food
-
How To Take Your Customers' Temperature
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But I'm Too Busy In The Kitchen To Do This!
-
The 30 Second Customer Temperature Test
-
Your Customers: It's Better To Give Than Receive
-
The Annual December Restaurant Ritual
-
Our Third Annual Super Bowl Reminder
-
Increasing Your Take-Out Business
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How A Tex-Mex Restaurant Sells Mucho Desserts!
-
25 Restaurant Resolutions I Wish For
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What The Business World Says About Email Marketing
-
How You Can You Be A Local Lagasse Celebrity
-
Revisiting The Olive Garden WOW!
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It's The Food…(Stupid)
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When The Take-Out Isn't What Was Ordered
-
Prevent Taking Home The Wrong Take-Out
-
Pushing The Envelope Technique #1
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Pushing The Envelope Technique #2
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Pushing The Envelope Technique #3
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Pushing The Envelope Technique #4
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Pushing The Envelope Technique #5
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Pushing The Envelope Technique #6
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Pushing The Envelope Technique #7
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Pushing The Envelope Technique #8
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Pushing The EnvelopeTechnique #9
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Increasing Your Take-Out Business
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From The Eyes Of A New Resident
-
Nobody Attempts To WIN My Business
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Business Is A Hard Hitting Team Sport
-
Thousands Of Good Ballplayers, Few Super Stars
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Thousands of Good Businesses, Few Super Stars
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How To WIN My Business
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Winning Me Over: It's The Service, Silly!
-
Why Do We Make This So Difficult…And Expensive?
-
A New Direction: X-Marketing
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X-Marketing Defined
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Win Customers With The Xtra in X-Marketing
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Make The X-Marketing Connection
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Put Your Game Face On: It's About Winning Customers
-
Finding New Customers in Your Neighborhood
-
How Many New Customers Are Moving Into Your Neighborhood?
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Why Is It Important To Reach New Neighbors/Residents?
-
Translating New Neighbors Into Potential Sales
-
A New Concept: New Business Development Person?
-
X-Marketing
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Building Sales
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Community & Sales
-
Reading A Customer: 99% You're Going To Be Right!
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Reading A Family With Infant/Kids: Dining At Dinner
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Save Money Or Customers First? The O'Charley's Take-Out Menu
-
Dear Bob Evans, You Got My Business…So Far
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If You Can Do It On An Airplane, Then Why Not…
-
Sushi Seminars, Pizza, Pasta and Pastry Workshops
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Youth & Adult Baseball Teams: Big Business For You
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Quick Reminder: Your Summer Menu
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The Good News: Bob Evans & New Residents Increases Sales
-
The Bad News: Bob Evans Sort of Blows It
-
Learning From What The Bobber Does Right and Wrong
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Did The New Resident Gift Certificate Achieve It's Goal ?
-
A Wow Way To Connect With New Customers: The Red Napkin
-
Differentiate Yourself
-
Fill The Bucket Up With Ice Cream
-
What The Eye Sees, The Eye Buys
-
The Angus Barn
-
Reading Into The Angus Barn Playbook
-
How One Restaurant Increased Lunch Sales 180%
-
Without This Program, Lunch Sales Would Be In The Gutter
-
What Should A Restaurant Website Have In It?
-
Are You Customer X-ccentric? Two EZ Questions!
-
Serving The Food Critics
-
Counting Pennies, Sacrificing Fun & Missing Opportunities
-
I May Change My Name To Juan!
-
The Magic Answer To Building Sales: The X-Connects
-
Worst Case Scenarios: Do You Know How To Handle Them?
-
Keeping It Simple: The Basic Customer Frequency Card
-
If It Works For A Hockey Team, Then Why Not…
-
The Real Truth Behind Those Restaurant Email Newsletters
-
Make Your Own Letterman List
-
If You Think Your End User Product Is Food, You're Mistaken
-
Story Telling: The Key To Going From Similar To Different
-
The Phantom Of the Restaurant
-
Hey Boston Market! Why Is It Better At The Grocery Store?
-
How Your Worst Table Is Costing You Money
-
Turning Your Worst Table Into A Wow Marketing Machine
-
Five Wow Ideas For the Holiday Season
-
One Home Run Differentiating Idea For The Holiday Season
-
Key Strategies That Will Put You On Top
-
The Year In Review: How Was It For You?
-
The Year 2002 In Review: A More Discreet Restaurant Guest
-
The Year of the Guest
-
Restaurant Lessons From Jet Blue
-
The Official Year of the Guest
-
The 60 Second Sales Building Plan For January
-
Looking For The Magic Answer? It's Not In The Gimmicks
-
Five Ways To Get Your Guests' Attention & To Focus On You
-
Start The Year With A Menu That SAVES You Money
-
Start The Year With A Menu That MAKES You Money
-
The 60 Second Sales Building Plan For February
-
Nine Ways To Add $1 To Your Guest Checks
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Wow Your Guests & Be Better Than The Others
-
How To Increase Sales With A Simple Birthday Card
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Increasing Your Sales With Fundraising Programs
-
Approving An Organization Who Wants To Do Fundraising
-
Selling A Fundraising Program In Your Restaurant
-
The 60 Second Sales Building Plan For March
-
Who Is Destroying Your Business? Cozuhell Marketing
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Is There A Cozuhell In Your City? And Is It Your Own Restaurant?
-
How Much Money Can A Cozuhell Cost You?
-
If Your Restaurant Were A Magazine, Would You Read It?
-
How To Find Out What Your Guests Really Think Of You
-
Surprise Strategy Vs Cozuhell Strategy
-
If Your Restaurant Were A Magazine Pt #2
-
The 60 Second Sales Building Plan For April
-
MBWA: Another Easy Way To Wow Your Guests
-
The One Letter That Can Destroy Or Save Your Restaurant
-
Too Many Similar Restaurants: Is Yours One Of Them?
-
Continental Airlines: The Best Restaurant In Town
-
Who Is Really Running Your Website & What Is It Costing You?
-
How Do You Turn Something Plain Into Something Much Better?
-
What's Really At Stake When The Steak Sours?
-
When Mistakes Happen, We Can Still Be Honorable
-
When A Guest Complains
-
It's NOT About The Food
-
The 60 Second Sales Building Plan For June
-
Are You The Official Restaurant of Summer? If Not, Why Not?
-
Have A Samuel Adams Summer!
-
Youth & Adult Baseball Teams Big Business For You
-
Restaurant Revival #1: The Lost Art Of Inviting People
-
Restaurant Revival #2: The Lost Art Of Smiling
-
The You Blew It Award: Brueggers Bagels
-
The Art of Getting With The Program: A Tale Of Two Restaurants
-
On Becoming A Remarkable Restaurant
-
What Is A Remarkable Restaurant?
-
Why You Should Want To Be Remarkable?
-
The 60 Second Sales Building Plan For July
-
What The Eye Sees, The Eye Buys
-
Wow Them With Your Very Own Scratch 'n Win Game!
-
Restaurant Revival #3: The Lost Art Of Sampling
-
Restaurant Revival #4: The Lost Art Of The Frequency Card
-
A Sales-Building Perception From LA: Truth, Lies & Videotape
-
The Restaurant Triangle Food + Staff + Guest
-
A Template For Your Restaurant
-
What Neighborhood Retailer Wouldn't Want 500 Extra Customers
-
Make a Positive Impact With Your Vocabulary
-
What Is Your Plan To Increase Customer Loyalty?
-
Email Beware! Truth, Lies & Videotape #2
-
California Pizza Kitchen: How Nickel & Diming Loses A Guest
-
Three EZ Steps On How Not To Be The Bad Mouth Restaurant
-
Web Site Design May Be Hurting Your Site's Performance
-
Website: Slow Downloads & Low Search Engine Placement
-
Build Your Own Sales-Building Stadium
-
How Do Your Servers Introduce Themselves?
-
What Are Your Operation Hours?
-
I Want To Be A Server
-
Remind Your Guests That Your Product Is The Best!
-
The JRM Philosophy: Does Your Restaurant Have One?
-
NBA Team Owner Shakes It Up And You Can Too!
-
Connect with Customers Every Day
-
Focus on the Customer Experience
-
Create a Cause Bigger Than a Championship Trophy
-
Build a Responsive and Flexible Marketing Team
-
Be A Maverick: Can You Cubanize Your Restaurant?
-
The Purple Cow: Getting Noticed When No One's Noticing You
-
When Customer Care Managers Don't Get It
-
Harvesting More Dessert Sales
-
The Moving Van Cometh
-
Everyone's A Baseball Fan & They All Love To Eat
-
When The Kids Outgrow The Kids Menu
-
How Did You Know My Coffee Was Decaf?
-
Story Telling: The Key to Going from Similar To Different
-
The Phantom of the Restaurant
-
Five Wow Ideas for the Holiday Season
-
A Differentiating Idea for the Holiday Season
-
Breakfast Interruptus: Cracker Barrel's Server Has To Go Potty
-
President Wins Over 600 Troops: You Can Win Over One Guest
-
Your Mission: What Is Your Guest Promise?
-
A Customer Promise For You & Your Restaurant
-
Our Infatuation With Year-End Lists: How They Can Work For You
-
Words…Or Words That Sell
-
The Experience IS the Marketing
-
Things That Make Guests Say Wow!
-
Joining the Experience Economy