My Sitemap

Alphabetical Sitemap
Hierarchical Sitemap

• Home
  A resource for restaurant and foodservice managers to help them get more done with less effort, increase sales, improve guest service, enhance profitability ... and get their lives back!
  index.html
• Free Resources
  fr.html

• Freebies
  freebies.html
• Best Free Offer Ever
  bestever.html
• Free Weekly E-Letter
  A brief weekly insight on the good, bad and ugly of the hospitality business.
  ehc.html

• Electronic House Call
  ehc.html
• EHC Archives 2008
  ehc2008.html
• Testimonials
  testimonials.html

• EHCspecial
  ehcspecial.html
• Articles for Reprint
  A few re-printable articles to stimulate your thinking and expand your professional perspective.
  articles.html
• Links
  Links to helpful hospitality industry resources.
  links.html

• Associations
  links1.html
• Resources
  links2.html
• Publications
  links3.html

• Professional Aids
  pl.html

• Library
  library.html
• Books
  A catalog of books by Bill Marvin, The Restaurant Doctor and some of his trusted colleagues.
  books.html

• Books2
  books2.html
• There's GOT to Be an Easier Way to Run a Business!
  This book shows you how to have a successful company ... and a life!
  easyway.html
• Home Remedies: A House Call from The Restaurant Doctor
  This book contains some of The Restaurant Doctor's best stuff from the first several years of his newsletter.
  HR.html
• 59½ Money-Making Marketing Ideas
  This book shows you ways to boost volume that are simple, effective, carry no risk ... and almost free!
  59mmmi.html
• Cashing In On Complaints
  This book will show you how to turn disappointed diners into gold.
  cioc.html
• 50 Tips to Improve Your Tips
  This book will help your service staff increase their tips while improving service and guest satisfaction.
  50tips.html

• 50 Proven Ways to Build Restaurant Sales & Profit
  Fifty of the best ideas from the best minds in the hospitality business.
  50ways.html
• 50 Proven Ways to Enhance Guest Service
  Fifty of the best ideas from the best minds in the hospitality business.
  50svc.html
• 50 Proven Ways to Build More Profitable Menus
  Fifty of the best ideas from the best minds in the hospitality business.
  50menus.html

• Restaurant Basics E-Book
  This is the only book on customer service written entirely from the guest's point of view (the only one that counts!)
  basics-e.html
• 50 Proven Ways to Build Restaurant Sales & Profit E-Book
  Fifty of the best ideas from the best minds in the hospitality business.
  50ways-e.html
• Full House
  Stephanie Horton tells you how to make successful sales through the power of common courtesy
  fullhouse.html
• The Fun-Damental Secrets of Service
  This book will help you increase your customer loyalty, sales and profits by teaching you the secrets of exceptional service.
  The_Fun-Damental_Secrets_of_Service.html

• Audio Programs
  A collection of live recordings of many of Bill's live seminars.
  audio.html
• DVD Special
  DVD.html

• Management Agreement
  A comprehensive restaurant management agreement.
  rmaback.html
• Staff Selection System
  Introducing the Sure-Fire Staff Selection System, a proven way to pick the right people ... the first time!
  gamble.html

• Staff & HR Manuals
  Two essential management manuals, ready for customizing.
  manuals.html

• Staff & HR Manuals
  manuals1.html
• Staff Manual
  staffman.html
• Human Resources Manual
  HRman.html

• Food Cost Control
  A simple computer program that will allow you to monitor your food cost ... every day ... without an inventory.
  c3.html

• Surveys
  Surveys of independent restaurateurs from around the world.
  surveys.html

• Services
  svc.html

• Professional Services
  services.html
• Speaking
  A summary of Bill's topics and programs for seminars, keynotes and breakout sessions.
  speaking.html

• Full Day Programs
  fullday.html
• Half-Day Programs
  halfday.html
• Keynote Topics
  keynote.html
• Staff Programs
  staff.html
• Service Programs
  general.html
• Vendor Programs
  vendor.html
• Endorsements
  endorsements.html
• For Meeting Planners
  planners.html
• Past Presentations
  sponsors.html
• Introductions
  intro.html

• Consulting
  A discussion of Bill's various consulting services.
  consulting.html

• Operations Troubleshooting
  ops.html
• Concept Development
  concept.html

• Programs
  ep.html

• Events & Programs
  events.html
• Pizza Insight
  An unfair advantage for pizza professionals produced in partnership with Big Dave Ostrander and Pizza Today magazine.
  pizzainsight.html

• About the Doc
  about.html

• About the Doc
  doc.html
• Bio
  A brief summary of Bill's personal and professional history.
  bio.html

• Calendar
  calendar.html
• Trip Reports
  The daily diaries of a wandering restaurateur, documenting Bill's trips to other countries with commentary and photos.
  trips.html

• Trip Reports
  trips2.html
• Why We Travel
  rationale.html