Bill is the founder of Effortless, Inc., a management research/ education company, Prototype Restaurants, a hospitality consulting group and the Hospitality Masters Press, publisher of the acclaimed Hospitality Masters Series of industry books.

He started his working life at the age of 14, washing dishes (by hand!) in a small restaurant on Cape Cod and went on to earn a degree in Hotel Administration from Cornell University. Bill moved to Colorado to develop and operate the foodservice system for the U.S. Olympic Training Centers. He and his wife, Margene, now live in Gig Harbor, Washington.

A veteran of the foodservice industry, Bill has managed hotels, institutions and clubs and owned full service restaurants. He has had the keys in his hand, his name on the loans and the payrolls to meet. He is a member of the Council of Hotel and Restaurant Trainers and the National Speakers Association. He has achieved all major professional certifications in the foodservice industry.

Bill is a prolific author and a sought-after advisor in the areas of concept development and organizational effectiveness. In addition to over a dozen well-regarded books focused on the hospitality industry, he writes two weekly e-mail newsletters, offers several subscription series and contributes regularly to trade magazines in various industries.

You can contact Bill at PO Box 280, Gig Harbor, WA 98335. Phone: (800) 767-1055. Fax: (888) 767-1055. www.restaurantdoctor.com. e-mail: bill@restaurantdoctor.com.

The minimum bio is:
Bill Marvin, "The Restaurant Doctor™," is the leading authority on how good restaurants can become great restaurants. He helps independent operators create organizations that can prosper in tough times and bring out their workers' innate ability to deliver exceptional service. www.restaurantdoctor.com.