Here are a few representative comments on
presentations by Bill Marvin, The Restaurant Doctor
... from seminar
"I loved your seminars! Most of the programs I've attended
have been like Chinese food -- two days later and you're hungry
again! In contrast, the common sense and power of your
ideas have stuck with me. You brought us many great insights
and intelligent solutions and provided a much-needed sense of
humor to our serious business. More important, by utilizing
several of your concepts, our F&B sales were up 26% last
year and another 22% on top of that this year. What's more,
we're having more fun than ever!"
- Donald James, General Manager,
Fitger's Brewery Complex, Duluth, MN
"The content of the seminar demonstrated creative and
intelligent solutions as well as new thought patterns. I am
stimulated by your ideas and will implement many of them. Your
wisdom, education and hands-on experience are clearly
- Michael Hayes, F&B;
Director, The Outlaw Inn, Kalispell, MT
"Don and I want to express how much we enjoyed the seminar.
As evidenced by our large purchase, we were [also] quite
impressed with the materials you presented. The systems you
have developed are simple, operations-oriented and
- Jeff Thompson, Owner, Bozo's
Hot Pit BBQ, Mason, TN
"The focus on the customer/guest was refreshing. Your ideas
are very invigorating - very motivating. [I particularly liked]
the notions that we don't have to be bad to get better and that
we are constantly capable of getting better without necessarily
- W. C. Wells, Partner, Taylor
Vaughn's Dinner House, Portland, OR
"Witty, informative, intelligent, entertaining! These are
the words I would use to describe Bill Marvin, The Restaurant
Doctor and his very contemporary presentations. We brought Bill
to Sarasota last year to give our staff one of his
service-oriented seminars and it was well worth the
- Stan Ferro, Owner, Ophelia's
Restaurant, Sarasota, FL
"I can't thank you enough for your seminar! Thank you for
setting the standards straight and addressing all of our
questions. Thanks, too, for taking the time to go the extra
mile with a smile!
-Helen Cheltowski, Owner,
I-Go-Inn Restaurant, Edinburg, NY
"I loved your seminar! What a great perspective my managers
got from you! Do you remember my saying that we needed an 8%
sales growth to meet this year's budget? Well, February and
March sales were up 30% over last year!"
-Dan DeGrace, Owner, Benjamin's
Restaurant, Durham, NH
"I was so very impressed with your seminar, how you held my
attention (I didn't look at my watch the entire session), your
humorous approach that makes our serious business more fun and
how organized you were with our time."
- Kim McDaniel, Server, Regas
Restaurant, Knoxville, TN
Other Comments from
"I got more from
this one day than from three days in other
"The ideas are simple and can apply to many
different type operations."
"It was an innovative approach that can set my
"It was complete with lots of examples. The
follow-through was great!"
"Many items were covered in a different way
that you would think of."
"I highly recommend it to anyone interested in
"I see now how we can make positive changes
with little or no effort."
"Very positive. The best ways to build repeat
business are some of the easiest!"
"The information can be used right away without
a lot of investment."
"This was practical, hands-on advice for any
level of restaurant."
"A lot of concrete ideas ready for immediate
"Competitors are missing the boat on how to
take care of their guests. Great!"
... and from the
"I would like to thank you for such a powerful seminar with
our organization. I have spoken to many of the employees who
attended and it seems that your wisdom has made an immediate
impact on their philosophy of management and how to motivate
and deal with our staff."
- Lance Kasten, Phillips Seafood
Restaurants, Washington, DC
"We always receive rave reviews on your sessions and this
time was no exception. You are an excellent speaker and a lot
of fun to work with."
- Connie Cornelius, Missouri
"I would like to thank you for delivering an outstanding
presentation at our Fall Management Conference. Your seminar
was very well-received and the reaction was positive. The
presentation was timely and informative."
- Richie Jackson, Texas
"Thank you for a superb presentation on building member
support. We have received many excellent comments on the
materials, content and yourself."
- F. Cameron Janati, Evergreen
Chapter, Club Managers Assn of America
"Thank you for sharing your hiring tips with us. I found the
questions and answers to be informative and will certainly try
them out in the future. Thank you also for the handout. As a
speaker, I would like to compliment you on your presentation.
You were organized and to the point."
- Brenda Rowe, Colorado
Restaurant Association, Boulder County
"I just wanted to express my appreciation again for the talk
you did. The enthusiasm you display for sharing your
professional skill is a wonderful example for us all. I
certainly heard good comments from the attendees -- you make us
think about possibilities!"
- Pauleta Terven, RD, Memorial
Hospital, Colorado Springs, CO
"Many thanks for being the educational hit of the TFIA
Convention! Some comments from attendees: 'This has been the
best program I have attended at this convention,' 'Bill Marvin
is a super educator and motivator!' 'Bill Marvin was an
outstanding speaker!!' Attendees were asked ... what
they would like to see at future conventions and many responded
'More from Bill Marvin!'"
- Paul Hardin, Texas Food
"WOW! What an unbelievable program! The staff at parkway and
our customers are still humming from your presentation. I would
personally recommend your program to anyone in the food service
industry regardless of their experience. Judging from the
feedback we received,your program was a tremendous success and
everyone who attended is hungry for more. With this much
success we would like to have you back again to help make our
1997 Food Show a learning experience for everyone."
- Charlie Rose, Parkway Food
Service, Tampa, FL
"Your keynote address was, as I expected, excellent! Several
conference attendees commented to me regarding the common sense
aspects of your presentation. I was particularly pleased with
the graphic presentation. Your utilization of pictures of our
people make a wonderful speech even more effective."
- Greg Hopkins, NACUFS Conference
Chairman, Eastern Kentucky University