You have never heard a speaker like Bill Marvin, The Restaurant Doctor -- the only speaker who can introduce your company to the underlying principles of The Effortless Organization and relate them to the hospitality industry from personal experience. Grasping these powerful notions will make it obvious why some companies can easily produce high-level results ... and why some struggle very hard only to become statistics. The principles are surprising in their simplicity, profound in their impact and offer a refreshing change of perspective for management and staff alike.

As Bill puts it, "I always like to learn. I do not always like to be taught!" The programs below can be supported by follow-up seminars and breakout sessions to assist attendees in internalizing the concepts and making permanent (and painless) changes in both their personal and professional lives.

Effortless Excellence
An unconventional look at leadership and vision in The Effortless Organization

What You Don't Know...Can Save You!
An unconventional look at learning and teamwork in The Effortless Organization

Regaining Your Natural Resilience
An unconventional look at change and opportunity in The Effortless Organization

Service is a Human Equation
An unconventional look at empowerment and service in The Effortless Organization

Does it seem like you are working harder and falling farther behind? Does your company seem to be getting more
complicated to manage? Did you ever think that there had to be an easier way to run a business? If what you are doing was going to work, it would already be working! The simple truth is that as your business expands, your thinking has to expand along with it. You cannot be successful into the new century using the management models of the past.

In a stimulating, eye-opening session, Bill Marvin will share breakthrough insights into human functioning that can help you materially improve your customer service and profitability by enhancing both the quality and results of your management activities. The Effortless Organization is not some new corporate strategy -- it is an entirely fresh perspective on the game itself!

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The business climate today is in a constant state of flux. Problems are more unusual, arise more quickly and the answers are more elusive than ever. Knowledge becomes obsolete overnight. Management is increasingly under pressure to handle this juggling act effectively at the same time that staffing is being reduced and budgets are being slashed. Our old model of the omnipotent, all-knowing manager is no longer practical ... perhaps it never was.

The key to successfully dealing with uncertainty depends more on understanding than on knowledge. Even the most experienced managers can improve their effectiveness by gaining new insights into how tap the wisdom of everyone on the team while enhancing their position as leaders. The company will benefit, the staff will be more productive and the managers will be more relaxed.

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Someone once said, "The only constant is change" and in the era of downsizing and corporate reorganization, this statement has never been more true. The approach to this situation in the past has been to teach people how to cope with change. This is better than nothing but Bill Marvin believes that you should never waste time solving a problem you can eliminate.

In The Effortless Organization, change does not appear traumatic - it is seen as normal, healthy and motivational. The difference lies not in an improved ability to cope but in the very way that people understand and relate to changes. If your company is considering -- or is in the midst of -- major reorganization, the insights in this remarkable program can radically reduce the level of anxiety in your work force.

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No matter what your business, service expectations are higher than ever before. The organizations that thrive into the next century will be the ones with the best understanding of people and what makes them tick. This includes not just how to serve but how to make their customers feel well-served. More important will be the ability to foster innate caring, natural productivity and self-motivation in the work force. True service comes from a state of mind not a checklist.

This eye-opening program offers breakthrough understandings of human behavior that will enable peak performance in all workers -- principles that can help a service-driven company gain a competitive edge; principles that will determine success (or lack of it) in the age of service; principles that are at the core of creating consistently memorable customer service in The Effortless Organization.

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